We at DrDetoxBox value customer satisfaction, transparency and quality. Our values are reflected in the way we handle your feedback.

 

You are our top priority. We would love to help you achieving your personal goals with our DrDetoxBox. So if there is any question, complaint, remark or even an interesting suggestion, make sure you reach out to us via email, mobile, Whatsapp or mail.

 

Email

We strive for a 24 hours response-time for your question or complaint. In case of a slightly more complex question, we might need more time, but even in that case you will receive a first response within 24 hours.

 

Telephone

You can reach us on workdays between 8.30 am and 10 pm and during the weekend between 10 am and 6 pm on our main servicenumber: 00442 979 480 577

We can help you out directly concerning most of your questions, but in case we can’t we will call you back as soon as possible.

To help you out on the phone as efficiently and effectively as possible, we need the following information:

  1. Your name
  2. Your order number
  3. Your cellphone number
  4. Your email address

We will only use the latter when we can’t get a hold of you by telephone. Needless to say, your personal data will be used confidentially by applying European rules and regulations regarding privacy.

 

Whatsapp

You can reach us via Whatsapp 24/7 0611208719 , although we might not be able to respond immediately. Just like email a response-time of 24 hours is applicable, but since we our Whatsapp service continues all through the day, we might be able to help you out the same day!

 

Mail

We have a post office box number DrDetoxBox B.V. P.O. box 51359 - 1007EJ Amsterdam where all of your questions, complaints and love letters can be send. This is the same post office box as the one we use for your return shipments.